eKYC onboarding
ID photo retry and liveness exceptionsTarget 95.0%Below target
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Fetching board view and KPI data.
Fetching board view and KPI data.
SLA health, uptime, turnaround times, staff productivity, exception queue, and workflow automation rates.
Kenya operating snapshot. Amounts are KES unless noted; P&L and statement tables use KES millions with 2 decimals.
Balance sheet, P&L, liquidity, and capital schedules.
Q2 2026 PG/04 package and ICAAP evidence pack.
June arrears, restructures, write-offs, and closed loans.
Stage 1 KES 322.40m; Stage 2 KES 468.10m; Stage 3 KES 344.70m; overlay KES 74.50m.
SLA compliance, uptime, disbursement TAT, collections TAT, and loans per officer.
| Exception type | Count | Oldest | Owner | Status |
|---|---|---|---|---|
| SLA breach | 184 | 18.4h | Credit ops | Queue rebalanced |
| Failed automation | 63 | 9.7h | Platform | Daraja retry replay |
| Manual intervention | 117 | 22.1h | Branch ops | Maker/checker in progress |
| Settlement break | 21 | 6.2h | Finance ops | Reconciliation batch running |
| KYC evidence gap | 27 | 12.9h | Compliance ops | Customer callbacks open |